endorsedOngoing

Robotic Process Automation for Finning South America

Services Covered:

Custom Software Development • Staff Augmentation

Industry

Engineering & Manufacturing

5 months

Budget

Confidential

Start Date

1 January 2022

Team Size

1-5

Engagement Model

Nearshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Inclusion Cloud is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Finning

Mexico

Project Summary

Inclusion Cloud implemented RPA solutions for the automotive dealership client Finning, automating online registration, verification, and multi-step processing to streamline customer purchases. The engagement automated user linking/creation in PCC and SAP ECC and reduced registration and configuration times significantly. The vendor was noted as adaptable, responsive, and attentive to business needs, with a simple workflow for validating functionality.

Key Challenges

Optimize linking and creation of users in PCC and SAP ECC
Streamline the e-commerce customer purchase process to reduce management time
Reduce manual verification and approval time for customer registration across regions

Project Deliverables

RPA bots for linking and creating users in PCC and SAP ECC
Automated customer registration and validation workflow
Integration to streamline the e-commerce purchase process
Recruitment of five resources: Project Manager, Functional Analyst, Java Developer, RPA Developer, ABAP Developer

Project Solution

Inclusion Cloud designed and implemented a series of RPA bots to automate customer registration, user linking/creation in PCC and SAP ECC, and to streamline the e-commerce purchase workflow. They identified and mapped the manual registration process, automated multi-region validation to reduce processing to hours, and presented candidates within 15 days to staff the engagement. The vendor provided five dedicated resources (Project Manager, Functional Analyst, Java Developer, RPA Developer, ABAP Developer) and used a waterfall methodology with internal sessions to validate functionality for testing.

Project Outcome

New PCC client association to CUC in no longer than 10 minutes
SAP configuration for new clients in less than 30 minutes when required
Daily report of accounts created delivered in less than 8 hours
Improved collaboration with a simple workflow; vendor was adaptable and responsive

Platforms

Tech Stack

ABAP
Java

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Inclusion Cloud was easy to work with, adaptable, and responsive throughout the project. They have good attention to detail and are willing to make any changes necessary to meet the business needs. They had a simple workflow that validates functionality for testing.”
Gloria Rivera
Project Manager
Date: 06/10/2022