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Secure Client Portal Development for Law Firm

Services Covered:

Custom Software Development
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Industry
Industry

Legal

Duration
Duration

23 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 August 2017

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable Imaginovation is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapCharlotte, United States of America

Project Summary

Imaginovation redesigned and developed a more robust, secure client portal for a patent and trademark law firm, starting with InVision-based design and followed by frontend and backend implementation. The updated portal integrated with the firm's website and added reporting and data-visualization capabilities. The client reported increased portal usage, better stability, and that the portal helped differentiate their services.

Key Challenges

  • Upgrade a basic in-house client portal to a more robust, secure solution.
  • Provide clients with an accessible portfolio of cases and improved reporting/data visualization.

Project Deliverables

  • InVision designs
  • Secure web-based client portal
  • Frontend and backend development
  • Integration into existing website

Project Solution

The vendor provided design services using InVision, then implemented frontend and backend updates to create a secure user portal integrated into the client's website. The portal includes cost and deadline reminders and acts as an electronic portfolio of a client's cases. The vendor worked directly with a project manager and a designer and supported integration with the firm’s existing systems.

Project Outcome

  • Sales team leveraged the updated system to better sell the firm's services and differentiate offerings.
  • Increased stability and more frequent use of the portal, providing clients with enhanced access to case data and reporting.

Platforms

  • WebWeb

Tech Stack

  • InVisionInVision

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

With the new reporting and data visualization features, people use the portal more often, and it sets our services apart in the market. The team's customer service was outstanding. They were attentive and used project management tools the right way.

Katie Efland

Director of Client Services

Note: This endorsement is based on publicly available client feedback from external review sources.

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