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Case Management System Rebuild for Insurance Defense Law Firm

Services Covered:

Custom Software Development
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Industry
Industry

Legal

Duration
Duration

44 months

Budget
Budget

200K - 999K

Client Size
Start Date

1 September 2015

Team Size
Team Size

16-20 Employees

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable Fulcrum Digital Inc is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Picciano & Scahill, PC

mapBethpage, United States of America

Project Summary

Fulcrum Digital rebuilt and redesigned an insurance defense law firm's case management system, redeveloping the backend using .NET and modernizing the front end with AngularJS. The team updated workflow processes and third-party integrations and delivered a successful, low-downtime product launch. User testing lasted a year with minimal issues and fast bug fixes, and the client praised the team's communication and business understanding.

Key Challenges

  • Replace an outdated XML-based case management system
  • Modernize the application and move to a contemporary language and platform

Project Deliverables

  • Rebuilt platform from the ground up
  • Backend development
  • UI redesign
  • Workflow process updates
  • Third-party integrations

Project Solution

Fulcrum Digital rebuilt the entire platform from the ground up using .NET, developed the backend, and implemented the front end with Angular JS. They redesigned the UI, reworked all workflow processes, and rebuilt integrations with the firm's third-party web service provider. The engagement involved about 15–20 people and included a phased delivery and close client collaboration.

Project Outcome

  • A year of user testing with neither downtime nor lowered productivity
  • A flawless product launch with no major rollbacks or disruptions
  • Rapid resolution of post-launch bugs
  • Strong, daily communication and project management that supported successful delivery

Platforms

  • WebWeb

Tech Stack

  • XMLXML
  • .NET.NET
  • AngularJSAngularJS

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“They carried out an extremely successful product launch thanks to their solid work and extensive expertise. Any bugs Fulcrum Digital encountered were remedied quickly, resulting in an overall smooth process. Throughout the partnership, the team's understanding of the business’ needs came in handy.”

Vickram Kooblall

Former Director of IT Operations

Note: This endorsement is based on publicly available client feedback from external review sources.