endorsedOngoing

Configurable Contact-Center Platform Frontend (Angular/Node.js)

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

139 months

Budget

1M - 10M

Start Date

1 January 2015

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable Imaginary Cloud is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

TrustPortal Solutions

United Kingdom

Project Summary

Imaginary Cloud provided custom software development for an enterprise automation platform, building a configurable frontend and frontend API services using Angular and Node.js. Their work emphasized scalability, availability and configurability and employed an agile methodology. The engagement produced high-quality deliverables, helped the client win large reseller deals and grow revenue.

Key Challenges

Need to support mass automation in contact centers and digital channels
Requirements for high scalability and availability
Requirement for full configurability with minimal bespoke coding

Project Deliverables

Configurable frontend
Frontend API services connecting the browser to software-robotics/automation
Scalable, highly encrypted platform architecture
No-code configurability layer for interactions

Project Solution

Imaginary Cloud used a no-code approach to design and build a configurable frontend and the overall platform architecture. They implemented an Angular frontend and Node.js backend patterns and provided frontend API services that connect the browser to software-robotics/process automation. The vendor designed the system for high scalability and availability and applied encryption across the product.

Project Outcome

The platform enabled significant company growth and supported signing a global resell deal
Delivery helped the client win millions of pounds worth of contracts
High-quality deliverables with few significant bugs and efficient agile delivery

Platforms

Tech Stack

Angular
Node.js

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Described as sophisticated, the product's build, coding, and design are of high-quality. Imaginary Cloud has helped the partner grow in revenue and reputation. An agile methodology and seamless collaboration are hallmarks of their work. They're cost-effective and function as a true partner.”
Chris Lamberton
Strategy Director
Date: 03/03/2020