endorsedCompleted

Freshservice & Azure Automations for Nonprofit

Services Covered:

Managed IT Services

Industry

Automotive

Duration

4 months

Budget

Confidential

Start Date

1 December 2022

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable iConnect Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Reading, United Kingdom

Project Summary

iConnect Info Solutions provided managed IT services to a nonprofit organization, focusing on automating several business processes using Freshservice and Microsoft Azure/Office 365. Their work produced significant time savings, enabling the client's team to return to end-user service work. The vendor communicated effectively, delivered on time, and provided post-deployment support and internal service desk branding.

Key Challenges

Deploy automations in Freshservice and Microsoft Azure

Project Deliverables

Automations in Freshservice and Microsoft Azure/Office 365
Automation solutions for multiple business processes
Internal service desk branding and post-deployment support

Project Solution

Met Jaideep at Freshworks Global Jam. The vendor was selected due to geographic proximity, value for cost, and aligned company values. A 2-5 person team deployed automations in Freshservice and developed automation solutions leveraging Microsoft Azure and Office 365 to reduce manual man-hours. They also implemented branding changes to the internal service desk and provided ongoing support after deployment.

Project Outcome

Significant time savings from automating administrative tasks
All items delivered within the allotted time with responsive communication
Improved operational efficiency allowing staff to focus on end-user service

Platforms

Cloud

Tech Stack

Azure

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“iConnect Info Solutions Pvt Ltd's efforts led to improved time efficiency, meeting expectations. Their effective communication and responsiveness fostered a positive partnership. They demonstrated dedication by going the extra mile to ensure customer satisfaction.”
Anonymous
Tech & Workplace Lead
Date: 07/25/2023