EndorsedendorsedOngoing

Completion and Enhancement of Internal CRM for Quality Services Provider

Services Covered:

Custom Software Development • Software Maintenance and Support
Project hero — replace with case study imagery
Industry
Industry

Automotive

Duration
Durationinfo-circle

11 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 July 2023

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable GoodCore Software Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS


Client

G&P Quality Management Group

mapDerby, United Kingdom

Project Summary

GoodCore Software provided development support to a quality services provider, reviewing and completing their internally developed CRM/QA software and adding new features. The vendor performed a full code review and a third-party review of the codebase, then continued development from an approximately 70% complete state. The team delivered requested features on time and communicated frequently via email, phone, and Microsoft Teams while working with the client's internal BI tool. The client operates primarily in the automotive industry and also serves aerospace and other manufacturing customers.

Key Challenges

  • Existing internal software required a change in direction and was incomplete
  • Needed external development support to complete and extend the software
  • Required understanding of the client's unique QA and CRM requirements in automotive and aerospace contexts

Project Deliverables

  • Remaining internal software completed
  • New features and code
  • Full codebase review (third-party review)
  • Support/integration with internal business intelligence (BI) tool

Project Solution

GoodCore Software reviewed the client's existing codebase (approximately 70% complete), performed a third-party code review to identify strengths and weaknesses, and continued development to complete the remaining functionality. The vendor added new features and code, worked with the client's internal BI tool, and followed an Agile approach by reading documentation, reviewing code, and iterating with the client. The client uses Microsoft Azure and cloud-based development pipelines; the vendor provides guidance and regular coordination with executive contacts, a business analyst, and a project manager.

Project Outcome

  • Remaining software delivered enabling the product to be pushed within the business
  • Requested features delivered on schedule with flexibility for changing requirements
  • Improved communication and collaboration through daily emails, Microsoft Teams, weekly status updates, and monthly progress meetings

Platforms

  • CloudCloud

Tech Stack

  • AzureAzure

Client Endorsement

Overall Review Rating

5star5 out of 5 stars

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“GoodCore Software delivers work according to the client's requirements. The team showcases impressive flexibility and professionalism to work within the client's changing industry. GoodCore Software delivers work on time and has frequent communication via email, phone calls, and Microsoft Teams.”

Peter Robe

Group Technology Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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