endorsedOngoing

Mobile App Development For Department Store

Services Covered:

Mobile Application Development • Application Integration

Industry

E-commerce & Retail

Duration

148 months

Budget

Confidential

Start Date

1 April 2014

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

68/100

Good

Project Capability Score (PCS) estimates how capable Huenei IT Services is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Santiago, Chile

Project Summary

Huenei IT Services built a customer-facing mobile app for a major Latin American department store division, delivering iOS and Android versions with a store locator, product catalog, promotional/news features, and cart/checkout integration with legacy back-office systems. The app's first phase was completed and published (Feb. 2015) and has achieved high usage despite no marketing campaign. The client praised Huenei's accessibility and adaptability, while noting some performance and architecture-related lag on slower networks.

Key Challenges

Build the client's first customer-facing mobile app with store locator, product catalog, news/operating-hours, contact info, and cart/checkout functionality
Integrate the app with legacy back-office systems and the web cart so selections sync with the cart
Deliver the project within budget and overcome the client's limited internal experience with apps (leading to rework and contract redefinition)

Project Deliverables

iOS and Android mobile app
Store locator feature
Product catalog
Cart/checkout integration
Promotional/news system

Project Solution

Huenei developed the client's first customer-facing mobile application across iOS and Android. They worked from UX mocks produced by a UX firm, built the app to integrate with legacy back-office systems and the client's web cart, and delivered a first phase that was published to the App Store in February 2015. Over time they reshaped their team and moved toward an Agile methodology to support further phases.

Project Outcome

App published to the App Store and adopted by users with a high usage rate despite no marketing
End product judged very good in look and behavior and the client was pleased with accessibility and responsiveness of Huenei
Some performance and architecture instability caused occasional lag (noted especially on 3G), requiring further work on the integration/middle layer

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Even without a marketing campaign, the new app has logged a surprisingly high usage rate. It performs very well, although it suffers from some lag and architecture instability. Huenei IT Services's developers were accessible, adaptable, and receptive to feedback.”
Anonymous
CIO
Date: 07/27/2015