endorsedOngoing

Mobile Coaching & Community App for Humanitarian Aid Workers

Services Covered:

Mobile Application Development

Industry

Non-profit Organizations

Duration

108 months

Budget

10K - 49K

Start Date

1 August 2017

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

83/100

Strong

Project Capability Score (PCS) estimates how capable Grey Chain AI is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

International Rescue Committee

Seattle, United States of America

Project Summary

GreyChain developed a mobile coaching and community app for a humanitarian relief organization to support aid workers who are frequently displaced and lack fixed offices. The native app for iOS and Android includes four content and skills-assessment modules, supervisor access, and community features, and is available in multiple languages. Client feedback was positive: users found the app intuitive and GreyChain provided responsive communication and strong project management. The engagement began in August 2017 and remains ongoing.

Key Challenges

Staff are frequently displaced and not located in static offices
Need to provide coaching and a community space to mobile staff via a mobile application

Project Deliverables

Mobile app for iOS and Android
Four content and skill-assessment modules
Supervisor/admin view for assessments
Community and communication functionality
Multilingual support (English, French, Arabic, Myanmar, Kirundi)

Project Solution

GreyChain converted the client's problem statement and user stories into a native iOS and Android application. They built four modules of content and skill assessments with supervisor/admin access, implemented a community/communication function, and added multilingual support. The vendor iteratively extended the product beyond the initial requirements and managed the project with a single client-facing contact and a project manager handling weekly check-ins.

Project Outcome

Positive user feedback from a soft launch across Jordan, Burundi, Iraq, and Myanmar
Intuitive UI requiring minimal training for users of varying technical ability
Strong client satisfaction leading to planned repeat engagement and research around the app

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Feedback is positive, and users find the app intuitive to use. Despite being in opposite time zones, GreyChain provides responsive communication. They go above and beyond in their care for the mission and purpose of the app and work toward building a relationship that will bring them further work.”
Anonymous
Information Management Specialist
Date: 12/01/2017