endorsedCompleted

Harley Davidson Scheduling App Redesign (iOS & Android)

Services Covered:

Mobile Application Development

Industry

Automotive

Duration

8 months

Budget

10K - 49K

Start Date

1 June 2017

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Fluper is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Harley Davidson

Delhi, India

Project Summary

Fluper redesigned and improved a scheduling iOS and Android application for a Harley Davidson branch, focusing on UX and integrated modules to resolve crashes and customer-service issues. The redesign restored system processes, improved customer satisfaction, and increased bookings. The vendor managed the project effectively, met tight deadlines, and maintained clear communication throughout.

Key Challenges

Existing app had poor UX and modules not up to market standards
App crashes causing service-request and scheduling failures
Improve customer satisfaction and resolve growing customer-service complaints

Project Deliverables

Redesigned iOS and Android scheduling application
New features and modules for scheduling and service requests
UX/UI improvements
Documentation and joint planning of modules and milestones

Project Solution

Fluper redesigned the Android and iOS scheduling app using the client's documentation, reworking UX and implementing new modules and features to fix crashes and improve functionality. The team explained their changes, collaborated on modules and milestones, and used project-management tools plus frequent communication channels to keep the client updated. The engagement included redesign, feature implementation, and joint planning of milestones.

Project Outcome

Processes were restored and customers resumed booking services via the app
Scheduled pick-up and drop-off functionality was effectively managed with reminders
Customer satisfaction improved and post-sales service performed well
The app reduced paperwork and saved time for both the company and customers

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The redesign significantly improved the application with customers providing good feedback on the new application and returning to use it. The team managed the project effectively and kept to the tight deadlines required of them.”
Yogesh Chandra
Branch Head
Date: 03/26/2018