endorsedCompleted

Customer Service App for Fashion Retailer

Services Covered:

Custom Software Development

Industry

E-commerce & Retail

Duration

71 months

Budget

50K - 199K

Start Date

1 January 2015

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable FINGO is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United States of America

Project Summary

FINGO Software House developed a .NET-based custom web portal to support customer service processes for a fashion retailer. The portal integrated with various applications via web services, and the client reported the application met business needs and was easy to use. Releases were delivered on time and the vendor suggested improvements during the engagement.

Key Challenges

Build a custom .Net-based application
Streamline and support customer service processes

Project Deliverables

Portal application
Web services integrations

Project Solution

Selected via an RFP, the vendor built a portal application that communicates with various systems through web services. The supplier team (approximately five people) worked with a single client representative to design, build and release the application; interactions were managed through calls and video conferencing and releases were made available on schedule.

Project Outcome

Customer service team satisfied; application meets business needs and is easy to use
Releases were available on time
Vendor proactively suggested improvements and challenged requirements when appropriate