endorsedOngoing

CRM Development for Window Treatments Retailer

Services Covered:

Custom Software Development

Industry

E-commerce & Retail

Duration

283 months

Budget

50K - 199K

Start Date

1 January 2003

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Businessware Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Exciting Windows

United States of America

Project Summary

Businessware Technologies developed a customized CRM system for a window-treatments retailer (Exciting Windows) using Microsoft ASP.NET and SQL, adding integrated email-blast features and reporting. The vendor also performed ancillary work such as server migrations and provides ongoing support. The client praises the team's technical expertise, timely deliverables, and consistent communication, resulting in a long-standing partnership since 2003.

Key Challenges

Need to develop a CRM database with email blast capabilities
Lack of industry-specific CRM technology for the window-treatment market

Project Deliverables

CRM system
Email newsletter (email blast) capability
Contact list management
Sales tracking and reporting
Multi-location / multi-team access
SQL Server backend
Server migration services

Project Solution

Businessware Technologies built a customized CRM using Microsoft ASP.NET and a SQL Server backend that enables contact-list management, email newsletter sending, sales tracking, and reporting. The system supports multiple teams in different locations. The vendor also completed related engagements such as migrating the client's systems to new servers and provides ongoing maintenance and support.

Project Outcome

Long-term partnership and ongoing engagement since 2003
CRM software and subsequent projects became integral to the client's business
Consistently timely delivery and responsive communication
High-quality software, reporting, and technical expertise

Platforms

Tech Stack

ASP.NET
SQL

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“High-quality and timely deliverables are a hallmark of Businessware Technologies’ work, leading to a long collaboration. The team communicates regularly, produces quick responses, and demonstrates a high level of technical expertise. Their diligence and reliability stand out.”
Mark Mills
Director of IT
Date: 04/16/2019