endorsedCompletedInsurance Company Website (Drupal)
Services Covered:
Industry
Financial Services
Duration
8 months
Budget
50K - 199K
Start Date
1 October 2020
Team Size
Confidential
Engagement Model
Onshore
Project Capability Score (PCS)
72/100
Good
Project Capability Score (PCS) estimates how capable Fabrity is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Confidential
Warsaw, PolandProject Summary
Fabrity selected and implemented a Drupal-based internet service for an insurance company, focusing on functionality, design, and flexibility. The new site introduced online forms that have seen growing customer use, and the engagement used weekly meetings and Redmine for communication.
Key Challenges
- Replace an outdated, hard-to-maintain website
- Support client communication and present the full insurance offering (retail and commercial products)
- Provide customer base service and online tools for reporting claims and managing policies
- Enable flexible management of marketing elements (banners, landing pages)
- Contribute to a modern and energetic brand image
Project Deliverables
- Drupal-based website
- Online customer forms for claims and policy handling
- CMS features for flexible marketing (banners, landing pages)
- Agile-based implementation with dedicated project management
Project Solution
After an RFI/RFP selection, Fabrity designed, executed and implemented a new Drupal-based internet site using agile methods. The scope included design, development and deployment of the site, with a dedicated project manager and specialists in analysis, UX, development and design supporting the delivery.
Project Outcome
- Increased customer use of online forms for claims and policy handling, reducing reliance on phone and other channels.
- Improved customer self-service and communication through the new site.
- Weekly meetings and Redmine were used to manage communication and status.
Platforms
Web
Tech Stack
Drupal
Client Endorsement
Overall Review Rating
1.75
2 out of 5 stars
2 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“Fabrity grew the client's customer count. They provided an enjoyable experience. The partners used Redmine as a communication tool.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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