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Application Management & Support for Human Capital Development SaaS Platform

Services Covered:

Software Maintenance and Support • Managed IT Services
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Industry
Industry

Software Development

Duration
Durationinfo-circle

15 months

Budget
Budget

Confidential

Start Date
Start Date

1 September 2021

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
68/100
Good

Project Capability Score (PCS) estimates how capable Excelorithm is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapSugar Land, United States of America

Project Summary

Excelorithm has been the maintenance partner for a human capital development SaaS platform since September 2021, managing 14+ modules and overseeing AWS hosting. The team works with .NET and SQL, delivers regular quarterly updates, and supports a stable platform that customers rate 4.9/5 for stability and customer service. The vendor is described as professional, trustworthy, and proactive in proposing improvements.

Key Challenges

  • Provide ongoing maintenance services for the platform

Project Deliverables

  • Maintenance of human capital development platform
  • Management of 14+ modules
  • AWS hosting management
  • .NET and SQL backend maintenance
  • Quarterly platform updates (every 90 days)
  • UI transformation (planned)
  • AI transition planning

Project Solution

Excelorithm took over ongoing maintenance of a human capital development platform, managing over 14 modules and the AWS hosting environment. They maintain the Microsoft-based stack (.NET and SQL), deliver planned updates on roughly a 90-day cadence, propose improvements based on scope discussions, and are executing a UI transformation with future AI additions. The engagement includes regular weekly coordination via the client leader, business intelligence dashboards for project management, and Zoom for communication.

Project Outcome

  • Significant reduction in bugs and support tickets
  • Customer satisfaction rated 4.9/5 for stability and service
  • Seamless platform performance for over a year
  • Consistent on-time delivery and weekly coordination

Platforms

  • CloudCloud
  • SaaSSaaS
  • WebWeb

Tech Stack

  • .NET.NET
  • SQLSQL
  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Customers give our platform a 4.9/5, pointing to how stable it is and how good the customer service is, and it runs without a hitch. Excelorithm is professional, trustworthy, and always trying to do better. They track the project through business intelligence dashboards, and we talk over Zoom.

Anonymous

Founder & CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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