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SugarCRM Contact Management Platform for HENDI

Services Covered:

Custom Software Development • CRM Solutions • Application Integration
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Industry
Industry

Engineering & Manufacturing

Duration
Durationinfo-circle

22 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 July 2019

Team Size
Team Size

11-15

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable eVolpe Consulting Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Hendi Polska

map Poland

Project Summary

eVolpe Consulting Group developed a SugarCRM-based management tool for Hendi Polska to manage large groups of B2C and B2B contacts and replace spreadsheet-based processes. The vendor oversaw backlog management, performed system analysis, and implemented integrations with Box and proprietary systems. The engagement (an 11-person team) improved sales metrics and visibility, and the client uses weekly sprints and status meetings for delivery.

Key Challenges

  • Implement a modern tool to manage a large group of B2C and B2B contacts
  • Integrate numerous Box platforms and proprietary solutions
  • Prepare a service platform based on CRM functionalities

Project Deliverables

  • SugarCRM-based contact management platform
  • System analysis and backlog oversight
  • Integrations and data exchange with Box and proprietary systems
  • Ongoing monitoring and status reporting

Project Solution

eVolpe oversaw the backlog and monitored work statuses, performed system analysis, maintained regular contact with project teams, and supported integrations and data exchange. The vendor implemented and developed functionality on SugarCRM as a development partner and coordinated an 11-person team to deliver the CRM-based contact management platform.

Project Outcome

  • Improved sales metrics and visibility into sales staff performance
  • Centralized customer data previously managed in spreadsheets into a CRM
  • More coherent operations and openness to adopting new tools
  • Reliable delivery cadence using weekly sprints and status meetings

Platforms

  • CRMCRM
  • CloudCloud

Tech Stack

  • SugarCRMSugarCRM

Client Endorsement

Overall Review Rating

4.13star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“eVolpe Consulting Group’s collaboration has produced high-quality deliverables that fully address the internal team’s needs and expectations. As a supportive partner, they have responded proactively to challenges and opportunities, helping drive the project to a successful outcome. Their team has consistently demonstrated expertise, dependability, and strong commitment.”

Robert Bielik

IT Manager

Note: This endorsement is based on publicly available client feedback from external review sources.