endorsedCompleted

Time By The Minute: Cloud Portal & Reporting Automation for Team By The Minute

Services Covered:

Cloud Consulting and Services • API Development • Application Integration • Software Product Development

Industry

Business Consulting & Services

Duration

3 months

Budget

50K - 199K

Start Date

1 June 2023

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Euvic is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Team By The Minute

Orem, United States of America

Project Summary

Euvic automated reporting business processes for Team By The Minute and delivered a cloud-based portal called Time By The Minute. The vendor led workshops, documented requirements, designed architecture and UX, implemented integrations with Totango, Stripe and NiceInContact, deployed via Azure DevOps, and trained the client's IT staff. The portal reduced customer calls by 83% and lowered costs, producing substantial annual savings.

Key Challenges

Automate reporting business processes and present them in a user-friendly cloud portal
Integrate data from multiple third-party platforms (Totango, Stripe, NiceInContact)
Provide a scalable, maintainable system with clear testing and deployment practices

Project Deliverables

Time By The Minute cloud-based portal built from scratch
Requirements document and solution proposal including technical architecture
Wireframes, UX/UI designs and GUI design options
Integrations with Totango, Stripe, and NiceInContact VoIP system
Azure DevOps pipelines, testing environments, and QA test cases
Training for the client's internal IT team

Project Solution

Euvic conducted workshops to gather requirements and produced a requirements document and solution proposal with recommended architecture and UX/UI wireframes. They designed and built the Time By The Minute cloud portal from scratch, created an abstract integration layer to map data from Totango, Stripe, and NiceInContact, set up Azure DevOps pipelines and testing environments, executed development, testing and deployment, and trained the client's IT team for ongoing management.

Project Outcome

Customer calls dropped by 83% in the first quarter after launch
Reduced expenses for the client by more than $110,000 per year
Portal is now managed by a single IT person, simplifying operations
Shifted staff from manual reporting to higher-value tasks and enabled scalability

Platforms

Cloud

Tech Stack

Azure
REST API

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The new portal Euvic created has reduced customer calls by 83%, indicating a significant increase in customer satisfaction; the client has also seen a decrease in spending. The team delivered on time and was easy to communicate with. The client was impressed with Euvic's responsiveness.”
Zachary Smith
CEO
Date: 05/10/2024