endorsedCompleted

Time By The Minute — Cloud Portal & Reporting Automation

Services Covered:

Cloud Consulting and Services • Website Development

Industry

Business Consulting & Services

Duration

3 months

Budget

50K - 199K

Start Date

1 June 2023

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable EUVIC Future Work is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Team By The Minute

Orem, United States of America

Project Summary

Euvic automated reporting processes and developed a cloud-based client portal called Time By The Minute for an answering service. They conducted workshops, produced requirements and design artifacts, implemented integrations with Totango, Stripe, and NiceInContact, and delivered front- and back-end systems deployed via Azure DevOps. The portal reduced customer calls by 83% in the first quarter and cut the client's expenses by more than $110,000 per year; the solution was delivered on time and the client praised the team's responsiveness.

Key Challenges

Automate reporting business processes
Deliver a user-friendly cloud-based portal
Integrate and aggregate data from multiple third-party platforms (Totango, Stripe, NiceInContact)
Provide secure login and billing/usage features including MFA and plan/overage checks

Project Deliverables

User-friendly cloud-based portal (Time By The Minute)
Requirements document
Recommended technical architecture, wireframes and UX/UI designs
Front-end and back-end applications
Integration layer to map and aggregate data from Totango, Stripe, and NiceInContact
Azure DevOps pipelines and deployment to production and test environments
QA test cases and UAT test plans
Training for internal IT team

Project Solution

Euvic ran workshops to gather requirements and designed and built a cloud-based portal called Time By The Minute. They produced a requirements document, recommended technical architecture, wireframes and UX/UI designs, developed front-end and back-end applications, implemented an integration layer to aggregate data from Totango, Stripe, and NiceInContact, configured Azure DevOps pipelines for build and deployment, created QA and UAT test plans, and trained the client's internal IT team to manage the portal.

Project Outcome

Customer calls dropped by 83% in the first quarter after launch
Portal reduced expenses by more than $110,000 per year
Customers can purchase additional minutes, change plans, and view usage reporting, increasing loyalty
Portal is managed by a single IT person after training
Employees shifted from manual reporting to higher-value roles and managers are more informed
Platform is future-ready and scalable

Platforms

Web
Cloud

Tech Stack

Azure

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The new portal Euvic created has reduced customer calls by 83%, indicating a significant increase in customer satisfaction; the client has also seen a decrease in spending. The team delivered on time and was easy to communicate with. The client was impressed with Euvic's responsiveness.”
Zachary Smith
CEO
Date: 05/10/2024