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Customer Portal and Integrations for Telecom Provider

Services Covered:

Custom Software Development • API Development • Application Integration
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Industry
Industry

Business Consulting & Services

Duration
Duration

23 months

Budget
Budget

1M - 10M

Start Date
Start Date

1 March 2017

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Enterprise64 is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapPhiladelphia, United States of America

Project Summary

Enterprise64 developed a full-service customer portal and integrations for an internet, phone, and cable company, covering onboarding, billing, support, ticketing, and monitoring. The engagement (Mar. 2017–Feb. 2019) delivered on time, enabled rapid integration of two acquisitions, and contributed to revenue growth from $0 to $6 million within five years; the client praised the team's communication and professionalism.

Key Challenges

  • Build a new customer portal to enter the enterprise market
  • Implement multiple integration services to connect backend ERPs and CRMs

Project Deliverables

  • Full-service customer portal (customer onboarding, billing, support, ticketing, monitoring)
  • Backend integration services connecting ERPs and CRMs
  • Operational support systems and data pipelines to feed business users
  • Backend components in Java, frontend components in Angular, and Python services

Project Solution

Enterprise64 provided software development services to build a full-service application supporting customer onboarding, billing, support, ticketing, and monitoring. Backend development was primarily in Java, frontend work in Angular, with Python used for additional services. The system integrated with enterprise ERPs and CRMs, consolidating data and providing information to business users; the platform also supported integrations required for acquisitions.

Project Outcome

  • Delivered all requirements on time with biweekly sprint releases and no delays
  • Enabled rapid integration of two acquisitions into operations
  • Contributed to revenue growth from $0 to $6 million within five years

Platforms

  • WebWeb
  • API/Integration PlatformAPI/Integration Platform

Tech Stack

  • JavaJava
  • AngularAngular
  • PythonPython

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

With Enterprise64's help, our revenue went from zero to $6 million in under five years. They stayed in constant contact to make sure deadlines were met on time. We also had high praise for their professionalism and skilled team, which were key to the project's success.

Anonymous

Chief Consultant

Note: This endorsement is based on publicly available client feedback from external review sources.

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