endorsedOngoing

Mobile App Development & Maintenance for Identity Protection Platform

Services Covered:

Mobile Application Development • UI/UX Design

Industry

Financial Services

Duration

146 months

Budget

Confidential

Start Date

1 June 2014

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Endava is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Baltimore, United States of America

Project Summary

Five provided ongoing mobile app development and maintenance for a SaaS identity/identity-theft protection provider, delivering three versions and ongoing monthly troubleshooting. The work included client-side iOS and Android updates, UI implementation that consumes the client's APIs, and separate UX design support. The vendor helped drastically reduce app crashes and worked proactively within budget and timelines while coordinating via JIRA and Slack.

Key Challenges

Revitalize and update an existing mobile application
Engage a third-party development firm to manage ongoing development and maintenance

Project Deliverables

Mobile app updates
Client-side UI and mobile frontend
UX design for a separate platform
Monthly maintenance and troubleshooting
API integration (client-side consumption)

Project Solution

Five delivered client-side mobile development and ongoing maintenance for the client's iOS and Android app. They implemented three different versions of an existing mobile app, absorbed and integrated with the client's APIs to stand up the UI, and provided monthly troubleshooting and software updates. They also provided UX design on a separate platform. Communication and delivery used JIRA and Slack and coordination with the client's onshore API development team.

Project Outcome

Drastically reduced number of app crashes
Transitioned from one-off releases to continual development
Improved project management and on-time execution, including integration into JIRA and Slack

Platforms

Mobile
Web

Tech Stack

iOS
Android
REST API

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Five was instrumental in reducing the number of crashes in the system. The team was creative about sticking to the budget and communicating when advanced features may exceed the allotment. They were proactive about time management and adapted well to unforeseen consequences.”
Jason Wagner
Director of Product Management & Development
Date: 05/22/2017