endorsedOngoing

Omnichannel Insurance Platform & Mobile Apps for CUK Ubezpieczenia

Services Covered:

Custom Software Development • Mobile Application Development • Cloud Consulting and Services • Software Maintenance and Support

Industry

Financial Services

84 months

Budget

Confidential

Start Date

1 September 2016

Team Size

6-10

Engagement Model

Onshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable ecom.software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

CUK Ubezpieczenia Sp. z o.o.

Poland

Project Summary

ecom.software has been the long-term digital transformation partner for a Polish insurance company, responsible for developing and maintaining the client's agency systems, sales tools, and mobile apps. The engagement delivered omnichannel capabilities, mobile access for agents and customers, integrations with 30+ insurers and payment providers, and cloud/IT support. The client reports faster time-to-market for features, improved conversion and system reliability, higher agent satisfaction, and measurable revenue gains.

Key Challenges

Handle online payments and support installment payments for customers
Manage and monitor hybrid Azure infrastructure and application/cloud services
Find a reliable long-term technology partner for digital transformation
Build an omnichannel multiagency platform to lead the market
Optimize and unify direct, agency, and remote sales channels
Streamline customer service and automate renewals and agent tasks
Ensure regulatory compliance including GDPR and data anonymization
Enable mobile accessibility for agents and customers
Implement cross-selling features and improve security posture

Project Deliverables

Agency system (WebCUK) with multiple insurance calculators and product comparisons
Direct sales tools and widgets (CUK.pl)
Mobile applications for agents (SmartCUK) and customers (iOS and Android)
Omnichannel platform (OmniCUK) integrating sales channels
Integration with 30+ insurance companies and payment providers (PayU, QR payments)
Customer and policy management modules (client zone, policy file)
Video consultation system with custom Microsoft Teams plugin (CUK Video Advisor)
IT & Support services including Azure monitoring and 2nd/3rd line support

Project Solution

ecom.software partnered with the insurer as its primary technology provider to design, build, and maintain an omnichannel multiagency platform. They developed a web-based agency system with multiple insurance calculators, direct sales tools and widgets, and client- and policy-centric management modules; launched mobile apps for agents and customers on iOS and Android; integrated with 30+ insurance companies and payment providers (PayU, QR/payments, installment providers); built a video consultation solution with a Microsoft Teams plugin; and provided ongoing Azure cloud monitoring, 2nd/3rd line support, licensing, and security enhancements including data anonymization and endpoint detection.

Project Outcome

Reduced time-to-market for new features
Increased lead conversion rate
Improved system reliability and accelerated user growth
Elevated agent satisfaction and productivity
Significant revenue enhancement and favorable ROI
Expanded automated processes and heightened operational efficiency

Platforms

Mobile
Cloud
Web

Tech Stack

Azure
iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to ecom.software, the client has reduced the time-to-market for new product features, increased their lead conversion rate, and improved their system's reliability, driving significant revenue and user satisfaction. ecom.software delivers on time and is agile, dedicated, and customer-focused.”
Przemysław Grabowski
Board Member
Date: 09/19/2023