endorsedOngoing

Website, CRM and Mobile App for Plumbing Company

Services Covered:

Custom Software Development • Mobile Application Development • Website Development

Industry

Home Services

Duration

34 months

Budget

10K - 49K

Start Date

1 October 2023

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable dotcode is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

RDL Loodgieters

Alkmaar, Netherlands

Project Summary

dotcode designed and developed a responsive website, implemented a tailored CRM system, and built a mobile app for iOS and Android to help a plumbing company streamline operations and improve customer service. The engagement included CMS setup, Google Analytics tracking, CRM data migration and staff training, and integration between the app and CRM. As a result, the client reported a 20% increase in website traffic, a 25% reduction in lead response time, and a 20% reduction in project completion time while noting improved customer satisfaction and online reputation.

Key Challenges

Improve online presence and attract more customers
Create a new website to showcase services and improve discoverability
Streamline operations and improve customer service via a CRM
Develop a mobile app for customers to schedule appointments and request services

Project Deliverables

Website (responsive)
Content management system (CMS)
CRM system implementation
Mobile application for iOS and Android
Push notifications integration
Data migration and employee training

Project Solution

The vendor designed and built a contemporary, mobile-responsive website with a CMS and Google Analytics tracking. They selected and implemented a CRM system, migrated data from legacy systems, customized the CRM to business needs, and developed a training program for employees. dotcode also developed a native mobile application for iOS and Android linked to the CRM to allow customers to book appointments and request services, including push notifications. The team maintained regular communication, focused on UX/usability, and tailored deliverables to the client's requirements.

Project Outcome

Increased website traffic by 20% within two months
Reduced lead response time by 25%
Reduced project completion time by 20%
Improved online reputation and customer satisfaction
Improved UI/navigation and increased employee morale

Platforms

Mobile
Web

Tech Stack

iOS
Android
Google Analytics

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“dotcode'’s work has increased the client's web traffic by 20% and improved online reputation. The client's lead response time has decreased by 25% and project completion time by 20%. dotcode keeps the client informed and involved in decisions, meets deadlines, stays on budget, and is responsive.”
Kaylee Rasch
Administrative Assistant
Date: 11/15/2023