endorsedOngoing

Custom CRM Development & Ongoing Support for Construction Company

Services Covered:

Custom Software Development

Industry

Construction

Duration

259 months

Budget

1M - 10M

Start Date

1 January 2005

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable DevCom is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Daytona Beach, United States of America

Project Summary

DevCom built a custom CRM for a construction inspection company and continues to provide design, coding, QA, maintenance, and ongoing feature work. The CRM and supporting web-based system handle the client’s end-to-end business processes and are essential to daily operations. The client reports exponential growth in sales and test volume with minimal staff growth and praises DevCom’s responsiveness despite time differences.

Key Challenges

Existing industry software (Coin) did not meet business needs
Internal IT lacked the capacity to design a tailored CRM

Project Deliverables

Custom CRM that handles the entire business process
Web-based operating system / admin dashboard
iOS app for field inspectors (iPad)
Reports and bespoke UI screens
Backend support and server design

Project Solution

They created a custom CRM that handles the client's entire business process, including design, technical coding, implementation, and QA. DevCom provides daily maintenance of the web-based operating system and implements new screens, reports, and business-model changes on an ongoing basis. They worked with the client's corporate IT on backend support, including designs and servers, and developed an iOS app for field inspectors. The solution is built with JavaScript and web-based technologies and is maintained through daily collaboration with the client's team.

Project Outcome

Company grew exponentially in sales and in the volume of homes tested
Avoided the need to quadruple staff due to automation and workflow improvements
System became a national platform used by builders and third-party testing companies
Consistent, timely delivery and reliable ongoing support despite time differences

Platforms

Web
Mobile

Tech Stack

JavaScript
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client’s business has grown exponentially since switching to the custom CRM created by DevCom, which is integral and crucial to their company. Despite time differences, the workflow is incredibly efficient between the teams — no task is left unfinished and all expectations are met.”
Anonymous
Director of Operations
Date: 07/31/2020