endorsedOngoing

Luxury Retail iOS App with Catalog, Store Locator, and Concierge Chat

Services Covered:

Mobile Application Development • UI/UX Design • API Development • Software QA and Testing

Industry

E-commerce & Retail

Duration

13 months

Budget

200K - 999K

Start Date

1 July 2025

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Computools is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Fortnum & Mason

London, United Kingdom

Project Summary

Computools developed an iOS app for a luxury consumer-goods retailer, building animations, integrating backend systems, and adding features including a catalog, store locator, private event invites, and a concierge chat. The app launched smoothly and was well-received by internal teams and clients, serving as a digital extension of the client's offline luxury experience. The vendor worked professionally and responsively, communicating via Slack and collaborating on designs in Figma.

Key Challenges

Launch an iOS app that feels as premium as the client's physical stores
Support browsing, booking, and brand storytelling within the app

Project Deliverables

iOS mobile app with catalog browsing, store locator, and private event invites
Concierge chat (brand concierge)
Backend integrations
Animation and visual design assets
QA and testing deliverables

Project Solution

Computools handled end-to-end iOS development, animation design, backend integration, and QA. They implemented features including catalog browsing, a store locator, private event invites, and chat with a brand concierge, and collaborated with the client's creative team to refine visuals. The engagement was staffed with a 6-10 person team and used weekly reviews, Slack for communication, and design collaboration in Figma.

Project Outcome

The app launched smoothly and was well-received by internal teams and clients
The app continues to serve as a digital extension of the client's offline luxury experience
Vendor provided professional, responsive project management with weekly reviews and Slack communication

Platforms

Mobile

Tech Stack

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Computools seamlessly launched the app, which was well-received by the client's internal teams and customers. The app served as the digital extension of the client's offline luxury experience. The team was professional, responsive, and attentive to user emotions. They communicated via Slack.”
Marion Jacobs
Senior Digital Trading Manager
Date: 04/06/2026