endorsedOngoing

WordPress Hosting & IT Support for Nonprofit Organization

Services Covered:

VPS Hosting • Managed IT Services • Security Operations (SecOps) • Staff Augmentation

Industry

Non-profit Organizations

Duration

223 months

Budget

10K - 49K

Start Date

1 January 2008

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Computan is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Islamic Relief Canada

Burlington, Canada

Project Summary

Computan hosts a major nonprofit's WordPress website (hosted with GoDaddy) and provides ongoing IT support focused on uptime, security, and surge-capacity handling for donation-driven traffic. They serve as a primary IT partner and also house outsourced employees on behalf of the nonprofit. The vendor has delivered nearly uninterrupted service for years, responds to issues within minutes, and provides cost-effective pricing.

Key Challenges

Need for reliable hosting and IT support as the organization grew
Requirement to handle heavy traffic and surge capacity to ensure donation revenue
Need for security and a backup payment-enabled site to avoid outages

Project Deliverables

Hosted WordPress website (GoDaddy)
Online security and surge-capacity support
Backup website with payment structure
Ongoing technical guidance and hosting of outsourced employees

Project Solution

Computan hosts the client's WordPress website (via GoDaddy), manages online security and surge capacity during heavy traffic, and maintains a backup website with a basic payment structure. They provide surge-capacity and advanced technical guidance as first-call support, and they also house outsourced employees for the client. As the client's in-house IT capabilities grew, the client took on some redesign responsibilities while retaining Computan for hosting, surge support, and technical escalation.

Project Outcome

Nearly uninterrupted website availability with at most two outages in four years (due to a third party)
Vendor responds to issues within minutes
Reasonable, mission-discounted pricing and long-term continuity
Strong customer service and an outstanding long-term relationship

Platforms

Tech Stack

WordPress

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Computan has provided nearly uninterrupted service on the website for years. Their service record, reasonable prices, and customer service contribute to a long-term partnership. The team responds to all issues within minutes and shows a knack for creative problem-solving.”
Usama Khan
Deputy CEO
Date: 08/28/2019