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Customer Recovery Web & iPad Application for Electricity Company

Services Covered:

Custom Software Development
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Industry
Industry

Utilities

Duration
Duration

5 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 September 2017

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable CMARIX InfoTech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

CunningPiranah

map Germany

Project Summary

CMARIX developed a web and iPad application for an electricity company's customer recovery system, providing secure server integrations, offline capability, contract signing on iPad, and analytics dashboards. The vendor was praised for speed, meticulousness, and reliability; they delivered an MVP very quickly and became a preferred partner for time-sensitive projects.

Key Challenges

  • Build desktop and iPad applications for an electricity company's customer recovery system.
  • Integrate with a server landscape (six servers) and AI-driven email analysis to automate responses.
  • Provide a dashboard to support human decision-making (customer cancellations, average contract length, etc.).

Project Deliverables

  • Web application
  • iPad (mobile) application
  • Offline data sync capability
  • Server integrations with automatic contract data synchronization
  • Customer mapping and optimized routing for agents
  • Dashboard for analytics (customer value, average contract length, cost per acquisition)

Project Solution

CMARIX built a web application and an iPad app that integrate with the client's server landscape to provide customer-activity information and automate contract updates across multiple servers. The solution includes a customer map with thousands of areas and a 1–10 recovery-rating system to decide agent actions; agent-facing features include optimized routing, offline data capture with later sync, contract signing on iPad, and a dashboard for analytics. The apps were implemented using JSON and PHP and designed to meet the client's high security requirements (no open APIs).

Project Outcome

  • Delivered an MVP in 12 working days (versus typical 2–3 months).
  • Client and their internal IT were very satisfied with the speed and quality of delivery.
  • CMARIX became the client's primary partner for time-sensitive projects due to flexibility and reliability.

Platforms

  • DesktopDesktop
  • MobileMobile
  • WebWeb

Tech Stack

  • PHPPHP
  • JSONJSON

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Quickly allocating resources and remaining flexible to change requests, CMARIX’s project management model allows for maximum efficiency. Meticulousness and dependability are hallmarks of their work. They continue to handle fast-paced projects effectively with a direct and prompt approach.”

Marc Schöttler

Scrum Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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