endorsedCompleted

Fare Collection Backend System Replacement for Railway Operator

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

23 months

Budget

Confidential

Start Date

1 January 2019

Team Size

16-20 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Britenet is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Avista Ltd

Warsaw, Poland

Project Summary

Britenet supported Avista Ltd to replace an existing fare collection backend with an integrated solution for railway operators. The engagement included phased work, design, development, implementation, and SLA with functionality covering network, tariff, ticket and sales-channel management. The vendor provided multiple development teams and ongoing coordination, resulting in efficient workflow and high availability of experts, though measurable outcomes were not yet shared.

Key Challenges

Replace the existing fare collection backend with an integrated solution supporting ticket offices, vending machines, internet sales, and on-train sales.
Implement the project within the time, budget, and scope constraints required by public procurement law.

Project Deliverables

Railway network management module
Sales channels management module
Tariff management module
Ticket management module
Sales registration module
Timetable and train management module
Ticket inspection module
Complaints management module
Data processing and reporting
Solution design, implementation, and SLA

Project Solution

The project was divided into phases—solution design, development, implementation and SLA. Britenet delivered functional modules including railway network management, sales channels management, tariff and ticket management, sales registration, timetable and train management, ticket inspection, complaints management, and data processing and reporting. The vendor supplied multiple development teams and appointed a work coordinator to manage cross-team work and meetings with the end customer.

Project Outcome

No measurable outcomes shared (too early to share).
Efficient workflow and good communication; Britenet appointed a work coordinator to coordinate work between teams.
Stable and well-organized vendor with high availability of experts and strong time and quality performance.

Platforms

Tech Stack

Java
SQL

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Though the company cannot yet share any measurable metrics about the project, they did appreciate the communicative and collaborative approach that the Britenet team used for their partnership. The company received good support and understanding in every situation.”
Anonymous
Managing Director
Date: 03/23/2021