endorsedOngoing

Customer Portal Development for Transportation & Logistics Company

Services Covered:

Custom Software Development • Software Maintenance and Support • Cloud Consulting and Services

Industry

Logistics & Transportation

Duration

69 months

Budget

1M - 10M

Start Date

1 November 2020

Team Size

21-25 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Britenet is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

ROHLIG SUUS Logistics SA

Poland

Project Summary

Britenet built a modern customer portal (starting with an MVP and then adding modules) for a transportation and logistics company, replacing a 15-year-old platform. The portal provides order placement, pricing (including a new 24-hour pricing feature), visibility, and integrated cybersecurity via Microsoft Azure. The MVP was well received by end clients, and Britenet continues to develop additional features while providing hosting and maintenance. Communication and project management (Jira, Microsoft Teams, regular status meetings) were highlighted as strengths.

Key Challenges

Replace obsolete 15-year-old platform with a modern, user-friendly customer portal
Enable clients to place orders, check cooperation status, and communicate with the company
Find a vendor with experience in modern technologies to design and build the new solution

Project Deliverables

Customer portal (MVP and subsequent modules)
Order placement and pricing features
24-hour pricing feature
Hosting and maintenance
Security configuration using Microsoft Azure

Project Solution

Britenet designed and developed a modern customer portal beginning with an MVP, then launched multiple modules and continued feature development. They worked collaboratively with the client to define look and functionality, implemented order placement, pricing and visibility features (including a 24-hour pricing capability), helped select and configure Microsoft Azure security solutions, performed external security checks, and currently provide hosting and maintenance for the portal.

Project Outcome

MVP well received by end clients
Improved service offering and new opportunities for the client
Ongoing development engagement with decision to build next features
Mostly on-time delivery with responsive support and transparent communication

Platforms

Tech Stack

Azure

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The MVP has been a success; end clients love it, and it has helped the client offer a better service and more opportunities. Britenet is helpful, transparent, and communicative through Jira and Microsoft Teams. Their willingness to guide the project and personable approach have been outstanding.”
Adam Szlędak
Project Manager
Date: 12/15/2022