endorsedOngoing

Donna: Facebook Messenger Chatbot for B2C FinTech

Services Covered:

Custom Software Development

Industry

Financial Services

Duration

90 months

Budget

10K - 49K

Start Date

1 February 2019

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable BotsCrew is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

StarTalers

Luxembourg, Luxembourg

Project Summary

After an earlier vendor failed to deliver, BotsCrew took over development and hosting of a Facebook Messenger chatbot for a B2C FinTech client (Donna). They refined conversational flows, designed UI elements, and provide ongoing hosting and maintenance via their admin panel, using Node.js to connect the bot with Messenger. The first version was delivered quickly and the team is responsive and reliable.

Key Challenges

No internal CTO or technical profile to build the chatbot
Previous vendor failed to deliver a functioning bot
Need for rapid delivery to meet a specific launch date
Requirement to design smooth, chatbot-friendly conversational flows and a gamified learning journey

Project Deliverables

Facebook Messenger chatbot (Donna)
Hosting and maintenance
Admin panel access for content and configuration
Conversational flow design and iterative improvements
UI elements (cards/images) and screen designs

Project Solution

BotsCrew took over hosting and development of the Facebook Messenger chatbot, iterating through multiple versions (the client reports being on the sixth version). They refined conversational flows, assisted with UI and card/image design, implemented features such as video libraries and quiz-driven learning journeys, and provided an online admin panel for the client. Node.js was used to connect the bot to Facebook Messenger. They also run bi-weekly sprints and provide hosting and maintenance support.

Project Outcome

First version delivered in approximately 3.5 weeks, enabling a time-sensitive launch
Ongoing bi-weekly releases and reliable delivery cadence
Around 350 users on the platform
Responsive support with quick issue resolution

Platforms

Tech Stack

Node.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“BotsCrew delivered the first version of the chatbot in only three weeks, allowing the company to release it on a special date. Their knowledgeable team is easy to reach when there are issues and conduct reliable project management while displaying a deep understanding of project needs.”
Gaelle Haag
CEO
Date: 10/14/2019