endorsedCompleted

Chatbot Dev for Candy Enterprise

Services Covered:

Custom Software Development

Industry

Business Consulting & Services

Duration

1 month

Budget

Less than 10K

Start Date

1 August 2018

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable BotsCrew is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Mars Inc.

Chicago, United States of America

Project Summary

BotsCrew developed a chatbot as a test project for Mars Inc. to interpret company time periods into 'Mars periods', setting up the language training model and coding structure. The engagement revealed miscommunication about the technology stack (the client expected .NET), requiring a rewrite; overall performance was slightly above average and future work was uncertain.

Key Challenges

Find a vendor capable of building chatbot solutions and use the project as a test of technical abilities and workflow
Enhance the company's online conversational experience with a chatbot

Project Deliverables

Chatbot to convert company time periods into 'Mars periods'
Natural language processing language training model
.NET-based coding architecture for the chatbot

Project Solution

BotsCrew developed a chatbot to help workers interpret company time periods into 'Mars periods' using natural language processing. They were responsible for setting up the language training model and the coding structure within a .NET framework, with the intent to launch on Skype for Business. The team provided a statement of work with clear deliverables.

Project Outcome

BotsCrew performed slightly above average on the project
The client had to rewrite the chatbot at the last minute because the delivered solution was not built in .NET as expected
Proposal responses were delayed, with a typical turnaround time of about a month

Platforms

AI/ML Platform

Tech Stack

.NET

Client Endorsement

Overall Review Rating

3.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Due to initial miscommunication, BotsCrew did not develop the app using .NET and had to redo the solution. The team could have also better leveraged their technical knowledge to provide insights into best practices. While they performed a bit better than average, future engagement is uncertain.”
Martin Yang
Digital Experience Analyst
Date: 02/06/2019