Enosis Outsourcing logo
EndorsedendorsedOngoing

Custom CRM Development and Ongoing Support

Services Covered:

Custom Software Development • Digital Marketing Services
Project hero — replace with case study imagery
Industry
Industry

Business Consulting & Services

Duration
Durationinfo-circle

37 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 January 2016

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable BeKey is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Gortest

map Russia

Project Summary

BeKey Inc developed and continues to maintain a customized PHP-based CRM for the client's specialized business processes, delivering ongoing feature development and biannual releases. The system replaced an Excel-based process and saved staff time and costs, enabling outsourcing savings. The vendor also provided marketing and SEO support and worked on several Russian-language websites.

Key Challenges

  • Need to replace Excel-based CRM with a customized system for specialized processes
  • Avoid high costs and difficulty of modifying existing solutions
  • Difficulty building and retaining an in-house development team

Project Deliverables

  • CRM system (web-based)
  • Web interface for managers
  • Russian-language websites
  • Marketing and SEO work

Project Solution

BeKey Inc developed a custom CRM using PHP and a free database with a web interface for managers. The vendor implemented the CRM iteratively, delivering an initial version in 3–4 months and continuing to add features and releases (approximately twice per year). They also provided marketing and SEO services, building several Russian-language websites, and worked with the client's internal manager to gather requirements and assign tasks.

Project Outcome

  • Employees saved 30% of their time
  • Reduced costs and improved organization enabling savings on staff outsourcing
  • Ongoing quality management with regular releases

Platforms

  • WebWeb

Tech Stack

  • PHPPHP

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The CRM has saved employees 30% of their time, and the new features are convenient to use. As an R&D partner, BeKey Inc has cemented a long-term engagement with their high performance. The team is amicable and collaborative.”

Seva Pogodin

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

More Projects by BeKey

See All Projects by BeKey