endorsedOngoing

Development and Maintenance for Zunaso Work Order and ServicePRO

Services Covered:

Custom Software Development

Industry

Software Development

Duration

63 months

Budget

10K - 49K

Start Date

1 May 2021

Team Size

6-10 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Bacancy is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Help Desk Technology

Oakville, Canada

Project Summary

Bacancy provides development and maintenance support to Help Desk Technology for two products: the Zunaso Work Order app and the ServicePRO service-desk software. They create new features, fix bugs, and support the client's technical team while aligning schedules to overlap EST hours. The vendor is noted for timely delivery, collaborative communication, and quick responses to performance issues.

Key Challenges

Develop front-end and back-end features for the Zunaso Work Order app
Provide maintenance and enhancements for the ServicePRO software
Support the client's technical team with level 3 troubleshooting

Project Deliverables

Feature development for the Zunaso Work Order app
Maintenance and enhancements for the ServicePRO software
Level 3 technical support and troubleshooting
Daily scrum participation and sprint deliverables
Phase 1 release and continued phase releases

Project Solution

Bacancy supplied developers experienced in Dart/Flutter, .NET Core, SQL, .NET and Silverlight to work on feature development for Zunaso and maintenance for ServicePRO. They followed the client's development process, attended daily scrums, and provided level 3 support and troubleshooting. The vendor agreed to overlapping EST working hours to facilitate collaboration and provided a project manager and a CSM for regular reviews.

Project Outcome

Contract extended after Phase 1 release and an additional developer was added
Continued engagement across phase 2 and future releases
Prompt handling of developer performance issues through remediation or rapid replacement

Platforms

SaaS

Tech Stack

.NET Core
SQL
Flutter
.NET
MS SilverLight

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Bacancy ensures they complete their tasks according to the timelines and planned milestones of the projects. Their team facilitates a collaborative environment and provides effective communication. Moreover, the client appreciates how the vendor addresses performance issues immediately.”
Vennila Rajes
Director of Operations
Date: 02/08/2023