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Mobile App Development for Itaka (iOS & Android)

Services Covered:

Mobile Application Development
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Industry
Industry

Hospitality, Travel & Tourism

Duration
Durationinfo-circle

45 months

Budget
Budget

Confidential

Start Date
Start Date

1 January 2017

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

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78/100
Good

Project Capability Score (PCS) estimates how capable Axabee is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Nowa Itaka Sp. z o.o.

mapOpole, Poland

Project Summary

A leading Polish tour operator partnered with Axabee to develop an intuitive mobile app for iOS and Android integrated with the company's systems. Axabee took over the project, fixed outstanding bugs, and implemented a range of features including search, booking, chat, and push notifications using two-week sprints. The app achieved approximately 1,000,000 downloads, maintains a 4+ rating, and received industry nominations and awards.

Key Challenges

  • Increase app downloads and app store ratings
  • Reverse declining app metrics after previous vendor issues
  • Create an intuitive application despite many advanced functionalities
  • Implement a broad set of features from inspiration/search to booking, in-destination client service, and post-sales
  • Integrate the app with multiple Itaka systems

Project Deliverables

  • Mobile app for iOS and Android
  • Search and filtering functionality
  • Offer comparison and sales/booking flow
  • Quick online reservation/booking system
  • Upsell of additional services
  • Push notifications
  • Chat and video chat features
  • Reviews feature
  • Integration with Itaka systems
  • UI/UX design and testing (manual and automated)

Project Solution

Axabee was recommended and took over an existing mobile app project from another software house, executing a smooth takeover and quickly resolving overdue bugs. Work proceeded in two-week sprints with a team composed of iOS and Android developers, a tester, and a UI/UX designer. Axabee implemented features including search, filters, offer comparison, the full booking flow with quick online reservations, upsell capabilities, push notifications, chat and video chat, reviews, and integrations with Itaka systems.

Project Outcome

  • Advanced, intuitive mobile application with approximately 1,000,000 downloads and a 4+ rating in Google Play and the App Store
  • Positive customer feedback and a large turnover from reservations made via the app
  • Two nominations at the Mobile Trend Awards and the 'Róża Kolumba' prize
  • New communication channel with customers, improving contact during customers' stay

Platforms

  • MobileMobile

Tech Stack

  • AndroidAndroid
  • iOSiOS

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to the efforts of the Axabee team, the company was able to develop an advanced yet simple app that's been downloaded approximately a million times and has a 4-star rating on both Google and Apple Stores. The app was even nominated twice at the Mobile Trend Awards.”

Tomasz Szagdaj

E-Commerce Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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