endorsedCompleted

AI-Powered Chatbot Development with CRM Integration

Services Covered:

AI and Machine Learning • Custom Software Development

Industry

Software Development

Duration

8 months

Budget

50K - 199K

Start Date

1 May 2022

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Apriorit is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Czech Republic

Project Summary

Apriorit developed a custom AI-powered chatbot for a software development company's end client, applying NLP and ML techniques in a Python environment. They built the backend and database, implemented end-to-end encryption for user data, and integrated the chatbot with the client's CRM to enable personalized responses and data-driven insights.

Key Challenges

Develop a custom AI-powered chatbot
Implement end-to-end encryption to protect user data
Implement custom NLP and ML algorithms
Build the backend and a database for storing user data
Integrate the chatbot with the client's CRM system and third-party services

Project Deliverables

Custom AI-powered chatbot
Natural language processing (NLP) and machine learning (ML) algorithms
Python training environment for the chatbot
Backend and database for user-data collection and storage
End-to-end encryption for user data
Integration with the client's CRM system

Project Solution

Apriorit augmented the client’s in-house team with AI and data-security expertise to build a custom chatbot that handles customer queries on the website and messengers. They developed NLP and ML algorithms, set up a Python environment to train the model on the client's knowledge base using language models and embeddings, built the backend and database for user data, implemented end-to-end encryption, and integrated conversation data with the client’s CRM.

Project Outcome

Enhanced customer self-service with fast, personalized responses
Automation of routine tasks, allowing staff to focus on complex issues and boosting productivity
Data-driven insights about the user base
Improved automation of sales processes
Improved security of end-user data through end-to-end encryption

Platforms

Tech Stack

Python

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Apriorit developed a chatbot that provided fast and personalized responses and automated routine tasks. The chatbot also improved the automation of the end client's sales process and the users' data security. Apriorit was highly reliable, consistent, responsive, and attentive to deadlines.”
Marina Shuliak
Chief Business Development Officer
Date: 07/26/2023