endorsedOngoing

Communications Data Archiving Platform Development

Services Covered:

Custom Software Development • AI and Machine Learning

Industry

Software Development

Duration

70 months

Budget

50K - 199K

Start Date

1 October 2020

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Net Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Blacksburg, United States of America

Project Summary

Net Solutions provides offshore custom software development support to a communications-data B2B company, working with the internal team on product releases and adding capabilities to a communications-data archiving platform. The vendor implemented .NET-based components and AI transcription models to transcribe audio and video recordings and make communications searchable. Internal stakeholders report satisfaction with quality, onboarding, and adherence to the client's processes and roadmap.

Key Challenges

Need for a development partner for a B2B enterprise product
Integrating multiple communications data types (email, Microsoft Teams, Webex, Zoom)
Ensuring compliance, security, and auditability for archived communications
Addressing scalability concerns

Project Deliverables

Transcription models and transcription pipeline
Audio and video storage
Searchable communications archive
Audit trail and compliance search functionality
Feature releases and platform enhancements

Project Solution

Net Solutions partnered with the client's in-house team to develop and extend a communications-data archiving product. The vendor contributed to feature releases, adding support for multiple communications data types (email, Microsoft Teams, Webex chats, Zoom) and implementing .NET-based components and AI transcription models to transcribe audio/video recordings. They integrated storage and searchable indexing for archived communications, implemented audit trails and compliance-oriented search/produce workflows, and followed the client's development processes as part of an established offshore engagement.

Project Outcome

On target with the roadmap and product vision
Improved team integration and adherence to client development processes
High stakeholder satisfaction and reliable resource onboarding
Scalability challenges were identified and addressed satisfactorily

Platforms

Tech Stack

.NET

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Internal stakeholders are satisfied with Net Solutions’ quality work and performance. The team stays on target with the roadmap and follows the client’s management process. Moreover, they stand out for their excellent resources; they match the requirements and are committed to their job.”
Anonymous
CTO
Date: 11/07/2022