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Custom Software & AWS Modernization for Appointment-Setting Call Center

Services Covered:

Custom Software Development • CRM Solutions • Mobile Application Development
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Industry
Industry

Telecommunications

Duration
Duration

31 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 January 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

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75/100
Good

Project Capability Score (PCS) estimates how capable AppEvolve is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

MarketizeIt

mapAustin, United States of America

Project Summary

AppEvolve provided custom software development and AWS modernization for a boutique appointment-setting call center, rebuilding legacy PHP systems, building internal dashboards, connecting partner systems via APIs, and beginning AI initiatives. The client praised AppEvolve's consistent on-time delivery, clear communication, and responsiveness throughout the nearly three-year engagement.

Key Challenges

  • AWS setup and management
  • Dashboard development
  • API application development

Project Deliverables

  • AWS setup and management
  • Rebuilt legacy PHP systems into a modern framework
  • Internal dashboards
  • API integrations with partner systems
  • AI applications and assessments

Project Solution

AppEvolve acted as an ongoing technical partner over a multi-year engagement to modernize a legacy PHP system, perform AWS setup and management, build internal dashboards, and implement API integrations with other partners. The vendor rebuilt the client's framework from PHP, delivered dashboards and API connectivity, and began development work to introduce AI applications and assessments for future plans.

Project Outcome

  • Consistently met target completion dates and hit promised delivery deadlines
  • Project reached defined "live" completion criteria with reliable delivery and fast response times

Platforms

  • CloudCloud
  • AI/ML PlatformAI/ML Platform
  • WebWeb

Tech Stack

  • Amazon Web Services (AWS)Amazon Web Services (AWS)
  • PHPPHP
  • REST APIREST API

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client was satisfied with the engagement; AppEvolve consistently hit the target and delivered on time. Moreover, the team responded quickly to the client's needs and communicated effectively through virtual meetings, emails, and messages. They stood out for their consistency and commitment.”

Ryan Flagstad

Co-CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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