endorsedCompleted

Process Automation for Logistics Company

Services Covered:

Custom Software Development

Industry

Logistics & Transportation

3 months

Budget

50K - 199K

Start Date

1 March 2022

Team Size

1-5

Engagement Model

Nearshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable altkom software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Zencargo

London, United Kingdom

Project Summary

Zencargo engaged Altkom Software to automate agent assignment and introduce workflow automation using a Camunda-based solution. Altkom provided two senior Java engineers and a project manager, delivered onboarding, training, an MVP, CI/CD pipelines, and workflow deployments, and proposed a process data warehouse strategy. The engagement accelerated the client's workflow adoption and enabled Zencargo to exceed its goal of deploying 15 workflows, transforming operations toward a task-based model.

Key Challenges

Automate the process of agent assignment for bookings
Integrate the workflow solution with the client's microservice architecture
Prepare and implement CI/CD pipelines to support staging and production
Improve process efficiency by enabling automated workflows across teams

Project Deliverables

Onboarding
Initial training on Camunda
MVP development and deployment
Staging and production CI/CD pipelines
Delivered Camunda-based workflows
Process data warehouse strategy and process outline with tooling recommendations

Project Solution

Altkom deployed a Camunda Community-based workflow engine integrated with the client's microservice architecture. They provided two senior Java developers specialized in Camunda who reviewed existing processes and trained the engineering teams for three months. The vendor executed onboarding, initial training, MVP development and deployment, set up staging and production CI/CD pipelines, delivered multiple automated workflows, and proposed a strategy for a process data warehouse and final process outlines with recommended tools.

Project Outcome

Accelerated team learning on workflows and removed blockers
Enabled client engineers to develop an in-house solution and increased their confidence
Exceeded the goal of 15 workflows by the end of 2022 Q3
Workflows positively impacted business metrics and shifted the company toward a task-based organization

Platforms

SaaS

Tech Stack

Java

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Altkom Software's support, the client accelerated their processes. The client also reached their goal of 15 workflows of various complexity for a quarter; the workflows positively transformed the company into a task-based organization. The team had strong planning and communication skills.”
Artur Roszczyk
Engineering Manager
Date: 10/26/2022