endorsedOngoing

Digital Product Centre Platform Development for BNP Paribas

Services Covered:

Platform Engineering • Custom Software Development • System Integration • IT Consulting

Industry

Financial Services

92 months

Budget

1M - 10M

Start Date

1 January 2015

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable altkom software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

BNP Paribas Polska S.A.

Warsaw, Poland

Project Summary

Altkom Software & Consulting has developed and implemented a proprietary Digital Product Centre platform for a banking group to digitize and automate online sales processes and build digital customer-service channels. The vendor's work focuses on improving user experience and delivering new digital products, using technologies such as Java, Kafka, MongoDB and Elasticsearch. The engagement has been ongoing since 2015 and includes an agile transformation of the client's teams; the client highlights Altkom's commitment, industry knowledge and effectiveness.

Key Challenges

Implement and develop a proprietary Digital Product Centre platform
Digitise and automate online sales processes
Monitor and manage business processes
Develop digital channels to improve customer-service UX and deliver new digital products

Project Deliverables

Digital Product Centre platform
Digital channels for customer service
Automation of online sales processes
Monitoring and management of business processes

Project Solution

Selected via a tender, Altkom developed and implemented the proprietary Digital Product Centre platform to digitize and automate the bank's online sales processes and to provide and improve digital customer-service channels. The vendor delivered development, analysis and testing work and supported an agile transformation. The implementation used technologies including Java, Camunda BPM, Apache Camel, Apache Kafka, MongoDB, Elasticsearch and a containerization stack.

Project Outcome

Ongoing multi-year collaboration that translated the bank's offers into digital sales channels
Successful agile transformation and continuous improvement of delivery practices
High project effectiveness attributed to Altkom's commitment, consulting and industry knowledge

Platforms

Web
Cloud

Tech Stack

Java
Apache Kafka
MongoDB
Elasticsearch

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Altkom Software & Consulting has been an excellent partner for several years. The client's banking offers are constantly changing, and the team helps translate them into digital sales channels. The team's commitment, flexible approach, and expertise are the foundation of their long-term partnership.”
Piotr Zalewski
Head of Omnichannel & Digital Business Growth
Date: 09/29/2022