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EndorsedendorsedOngoing

Beauty Service Booking and CRM Platform Development

Services Covered:

Web Application Development • Software Maintenance and Support • Custom Software Development • E-commerce Development • Application Integration • CRM Solutions
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Industry
Industry

Personal Care

Duration
Durationinfo-circle

9 months

Budget
Budget

Confidential

Start Date
Start Date

1 December 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable altkom software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Provalliance Poland Sp. z o.o.

map Poland

Project Summary

Altkom Software & Consulting developed and maintains a booking platform and CRM for a hair and beauty company active in Poland, France, Spain and Switzerland. The platform includes customer-facing booking functionality, a backoffice for salon management and integrations with e-commerce and marketing systems (e.g., Emarsys). The system simplified bookings and cancellations, improved analytics for targeted communication and helped drive higher conversions. The vendor's technical expertise and direct developer communication were noted as strengths.

Key Challenges

  • Ensuring the system always responds to the client's evolving needs
  • Maintaining a flexible CRM capable of customized salon functions
  • Making data on customer preferences available in client accounts to aid stylists
  • Delivering a fast, responsive mobile-first website
  • Integrating e-commerce, booking system and brand website/blog under one domain
  • Integrating multiple external systems for marketing, analytics and fiscal/financial support

Project Deliverables

  • Backend with business logic (Java)
  • Customer-facing website for bookings (Vue.js)
  • Backoffice system for salons and HQs
  • Integrations with Emarsys, Samsung (BI), Altab (SAP) and SMS provider
  • Database and cloud setup (MongoDB/PostgreSQL on AWS)

Project Solution

Altkom provided ongoing maintenance and development across three main modules: a Java/Spring Boot backend with business logic, a Vue.js customer-facing website for booking appointments and browsing content, and a backoffice for salons and company HQs. The vendor implemented integrations with external partners (Emarsys, Samsung BI, Altab/SAP) and replaced the SMS provider, hosted components on AWS, and updated databases (MongoDB, PostgreSQL). The core team included a Fullstack Developer, Frontend Developer, and Project Manager working in weekly Agile sprints.

Project Outcome

  • The platform simplified bookings and cancellations, improving brand reception
  • Collected traffic data enabled analytics for targeted client communication
  • Combined booking and content browsing increased conversions and supported business strategy

Platforms

  • WebWeb
  • CloudCloud

Tech Stack

  • JavaJava
  • Spring BootSpring Boot
  • MongoDBMongoDB
  • PostgreSQLPostgreSQL
  • Vue.jsVue.js
  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“With Altkom Software & Consulting, the company has launched a platform that simplifies bookings and cancellations for clients. The project significantly drives up conversions and leads to positive effects. The vendor's high level of tech knowledge has contributed to the fruitful collaboration.”

Tomasz Bączyk

Członek Zarządu

Note: This endorsement is based on publicly available client feedback from external review sources.

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