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Salesforce Email Digest Tool for Work Management Company

Services Covered:

Cloud Consulting and Services • Custom Software Development • Salesforce Solutions • IT Consulting
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Industry
Industry

Advertising & Marketing

Duration
Duration

4 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 September 2020

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
74/100
Good

Project Capability Score (PCS) estimates how capable Algoworks is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

WorkFront

mapLehi, United States of America

Project Summary

Algoworks built a Salesforce Community email-digest tool that aggregated posts and delivered them to customers based on their subscribed services. The vendor delivered production-ready code that the client implemented, adapted to the client's WorkFront tracking system, and helped increase community engagement by 10%. Communication and cost-effectiveness were highlighted in feedback.

Key Challenges

  • Salesforce Community lacked robust daily/weekly digest functionality
  • Email digests omitted posts created on different days and failed to display all relevant content
  • Declining community usage and the need to restore appropriate digest delivery

Project Deliverables

  • Production-ready Salesforce email digest code
  • Integration/configuration for Salesforce Community to deliver targeted digests
  • Implementation guidance and support for deploying the code into production

Project Solution

Algoworks delivered functional, production-ready code for the Salesforce Community platform that aggregated required posts and generated email digests tailored to customers' subscribed services. The team worked with the client via weekly calls, adapted to the client's WorkFront tracking system, and provided implementation guidance so the client could deploy the code into production.

Project Outcome

  • 10% increase in community engagement

Platforms

  • CRMCRM

Tech Stack

  • SalesforceSalesforce

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Community engagement increased markedly thanks to the new feature, which delivered more appropriate posts to customers' inboxes, leading to more engagement. Algoworks adapted to the client's in-house management system and provided a strong value for the money. Communication is also a highlight.”

Brad Littler

Senior Technology Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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