endorsedCompleted

AI-Powered ASR Automation for Private Jet Charter Broker

Services Covered:

AI and Machine Learning • API Development • UI/UX Design

Industry

Aviation

Duration

5 months

Budget

50K - 199K

Start Date

1 January 2024

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Addepto is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Private Jet Services (PJS)

Miami, United States of America

Project Summary

Addepto developed an AI-driven solution for a private jet charter broker to automate Aviation Service Request (ASR) document creation. The team integrated TripGrade, created APIs, implemented automated ASR generation, and delivered a chatbot-based operator UI built on AWS and OpenAI models. The solution augmented operator capabilities, improving planning efficiency, accuracy, and reducing errors while preserving human oversight.

Key Challenges

Create a secure and reliable AI-driven solution to automate and streamline the creation of Aviation Service Request (ASR) documents.

Project Deliverables

Integration with TripGrade system
API for connecting to other internal systems
Automated ASR document generation functionality
User interface for operators to interact with the chatbot
Documentation and user guides

Project Solution

Addepto integrated the TripGrade system, developed APIs to connect internal systems, and implemented automated Aviation Service Request (ASR) document generation with a chatbot UI for operators. The team built the backend on AWS, used OpenAI models (GPT-3.5 Turbo and GPT-4) with prompt engineering and a proprietary ContentCheck tool for prompt testing, and integrated services via FastAPI with SQL databases for data storage. They delivered documentation and user guides and staffed the engagement with a small team (2–5 employees).

Project Outcome

The chatbot supports human operators, ensuring comprehensive and accurate data collection for trip preparation.
The solution augmented operator capabilities, enabling more efficient planning and better utilization of skills.
The result was a more robust, error-resistant, and time-efficient flight planning process while maintaining necessary human oversight.
The team delivered with seamless communication and designed the solution to minimize final costs.

Platforms

Cloud
AI/ML Platform

Tech Stack

Amazon Web Services (AWS)
Fast API
SQL
Python

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Addepto's solution augmented the capabilities of operators, allowing for more efficient planning and better utilization of their skills. The team designed a solution that could meet the client's needs. They communicated seamlessly and took time to understand the project requirements.”
Price Ellington
VP of Software Engineering
Date: 03/06/2025