endorsedCompleted

Commerce Platform Development & Support for Ritech International AG

Services Covered:

Custom Software Development • Website Development • Software Maintenance and Support • DevOps • Software QA and Testing • Application Integration

Industry

E-commerce & Retail

Duration

12 months

Budget

10K - 49K

Start Date

1 May 2025

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

85/100

Strong

Project Capability Score (PCS) estimates how capable Acquaint Softtech Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Ritech International AG

Albania

Project Summary

Acquaint Softtech provided long-term development and operational support for a digital transformation company’s commerce platform, enhancing functionality and performance. The vendor contributed full‑stack development, integrations, testing, deployment assistance, production monitoring, and post-release maintenance. Their work reduced production incidents, lowered customer support tickets tied to platform performance, and improved visibility and reliability around releases.

Key Challenges

Improve system performance by resolving bottlenecks and reducing delays during heavy usage
Provide dependable long-term development support so internal engineers could focus on core product strategy
Expand the platform without interrupting ongoing customer operations
Build and maintain integrations with external services
Strengthen release quality through thorough testing and manage deployments around sensitive business periods to avoid downtime

Project Deliverables

Checkout improvements
Customer account enhancements
Payment service integrations
Order workflow updates
Search optimization
Reporting tools
API improvements
Performance tuning
Responsive web components
Bug fixes
Deployment support
Technical maintenance after releases

Project Solution

Acquaint Softtech provided ongoing full‑stack development and operational support for the client's existing commerce platform. Their work included release preparation (reviewing Git pull requests, resolving merge conflicts, validating API responses, cleaning feature flags, confirming rollback plans, and running browser regression tests), backend optimizations (fixing an SQL timeout, cache invalidation, performance tuning), frontend improvements (responsive web components, UI changes for checkout and accounts), integration work (payment service integrations, API improvements), automated and manual testing, deployment assistance, production monitoring, and technical maintenance after releases.

Project Outcome

Release weekends became calmer because production issues were identified earlier during testing
Customer support tickets connected with platform performance became less frequent
Operational teams gained better visibility into order processing
Developers spent less time revisiting old defects after releases
Feature requests continued moving forward even during busy commercial periods
Customers rarely noticed new functionality thanks to careful deployment planning

Platforms

Tech Stack

SQL
RESTful API
Git

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Acquaint Softtech Private Limited helped the client identify production issues earlier during testing, resulting in fewer customer support tickets related to platform performance. The team led technical conversations that focused on customer behavior, release risk, and performance observations.”
Kreshnik Balani
Chief of Technical Staff
Date: 07/02/2026