endorsedOngoing

Chatbot Dev for Homebuilding Enterprise

Services Covered:

Custom Software Development

Industry

Real Estate

10 months

Budget

200K - 999K

Start Date

1 August 2017

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Wizeline is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Miami, United States of America

Project Summary

Wizeline developed a custom chatbot (native Android, iOS, and web) for a homebuilding company to enhance customer experience by providing contextual, location-aware tours. The solution incorporated machine learning and natural language processing and leveraged Bluetooth beacons to recognize campus boundaries. The client praised the team's communication, multiple support layers, and customization-focused approach. The engagement began in August 2017 and is ongoing.

Key Challenges

Improve the customer experience
Create a chatbot to tell guests the company story and take them on tours of the facilities

Project Deliverables

Custom native Android chatbot
Custom native iOS chatbot
Web-based chatbot application
Machine learning and NLP integration
Bluetooth beacon-based location awareness

Project Solution

Wizeline conducted research to validate the chatbot idea and helped the client define features. They built custom native chatbots for Android and iOS and a web app, leveraging their core platform while customizing behavior for the client's needs. The development incorporated machine learning and natural language processing and included a layer to use Bluetooth beacon technology to recognize campus boundaries. The team worked in small pods with a project manager and additional oversight layers throughout the engagement.

Project Outcome

The chatbot was built intelligently, is considered a success, and is scalable to show customers around homes.
The vendor exceeded expectations in communication with daily standups, video conferencing, and formal updates.
Issues that arose were corrected promptly over the course of the project.

Platforms

Mobile
Web

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

The chatbot is well built and could clearly be used at other locations too. Instead of just selling us a software package, Wizeline focused on customizing it and making it useful. They kept in touch and offered several layers of support, which made the project a success.
Anonymous
Lead Engineer
Date: 06/29/2018