endorsedCompleted

CRM System Development for Household Appliance Repair Co

Services Covered:

API Development • Custom Software Development

Industry

Home Services

Duration

11 months

Budget

Confidential

Start Date

1 February 2022

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Wise Vision is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Czech Republic

Project Summary

Wise Vision built a CRM system for a household appliance repair company, delivering clickable prototypes, UI designs and a complete web application. The vendor executed a three-week discovery phase and then developed the frontend (Angular), backend (Node.js/Express) and MongoDB database over roughly a year. The solution improved client satisfaction and reduced staff effort while meeting agreed timelines and maintaining communication via Zoom.

Key Challenges

Create a CRM system to keep track of all orders and clients
Improve client experience
Establish clearer internal processes
Save employee time spent manually filling information and checking order status

Project Deliverables

Clickable prototypes
UI design
Discovery phase report and feature list
Frontend (Angular) application
Backend (Node.js and Express.js) API and services
Database (MongoDB)

Project Solution

Wise Vision conducted a three-week discovery phase that produced clickable prototypes, interface design and a full feature list with timeline and budget. They then developed the system over about a year, starting with frontend work using Angular, implementing the database in MongoDB, and building the backend with Node.js and Express.js. The initial four months focused on basic platform functionality; additional features were added afterward while client employees began testing the CRM in production-like use. The team assigned to the project consisted of a project manager, a designer and three developers.

Project Outcome

Client satisfaction increased by 21%
Client base grew by approximately 10%
Employees experienced reduced stress and more free time
Delivered on schedule and maintained clear communication

Platforms

Tech Stack

Angular
MongoDB
Node.js
Express.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Wise Vision delivered a fast and efficient system, increasing the client's end customer satisfaction by 21%, boosting their end client database by approximately 10%, and reducing their employees' stress. The team met deadlines, was easygoing and adaptable, and maintained communication via Zoom.”
Václav Tomásek
Owner
Date: 11/01/2024