endorsedCompletedMobile App for GreatFlorida Insurance
Services Covered:
Industry
Financial Services
Duration
3 months
Budget
10K - 49K
Start Date
1 July 2024
Team Size
1-5 Employees
Engagement Model
Offshore
Project Capability Score (PCS)
86/100
Strong
Project Capability Score (PCS) estimates how capable Webskitters is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
GreatFlorida Insurance
Stuart, United States of AmericaProject Summary
Webskitters developed a user-friendly iOS and Android app for GreatFlorida Insurance that provides policy viewing, claims filing, payments, ID card access, and customer support. The app was integrated with the company's policy management system and delivered with testing and QA; the client reported increased customer engagement, reduced call center inquiries, and more efficient claims processing.
Key Challenges
- Enhance customer service and improve policyholder engagement.
- Streamline operations and key customer interactions.
- Provide convenient mobile access to insurance policies and claims features.
Project Deliverables
- App design: intuitive and accessible user interface.
- App development: iOS and Android versions with policy viewing, claims filing, payments, ID card access, and customer support.
- Backend integration with existing policy management system and customer database.
- Testing and quality assurance to ensure stability, performance, and security.
Project Solution
Webskitters designed and developed native mobile applications for iOS and Android with an intuitive UI and features for policy viewing, claims filing, payments, ID card access, and customer support. They integrated the mobile apps with the client's existing policy management system and customer database and conducted rigorous testing and quality assurance to ensure app stability, performance, and security.
Project Outcome
- Significantly enhanced customer satisfaction and operational efficiency.
- Notable increase in customer engagement.
- Reduction in call center inquiries.
- More streamlined claims processing experience.
- App met regulatory compliance and security requirements (as noted by client).
Platforms
Mobile
Tech Stack
iOS
Android
Client Endorsement
Overall Review Rating
5
5 out of 5 stars
5 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“Webskitters' work has significantly enhanced customer satisfaction and operational efficiency. The client observed a notable increase in customer engagement, reduced call center inquiries, and a more streamlined claims processing experience.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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