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EndorsedendorsedOngoing

Sports Media CRM for IT Consultancy

Services Covered:

Salesforce Solutions
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Industry
Industry

Information Technology

Duration
Duration

7 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 November 2016

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable VRP Consulting is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map United States of America

Project Summary

VRP Consulting served as an ongoing partner to an IT consultancy on CRM work, delivering three to four major CRM enhancements and providing proactive feedback on design and functionality. The team worked quickly, provided demos for review, and supported production, including coordination with offshore teams and knowledge-transfer sessions.

Key Challenges

  • Integration with a Japanese telecommunications giant
  • Building on top of a large, existing system with substantial background information
  • Geographically distributed collaboration risking lost translation and communication challenges

Project Deliverables

  • CRM enhancements
  • Functional demos for review
  • Integration with existing environments and systems
  • Knowledge transfer and environment access for the team

Project Solution

VRP Consulting implemented CRM enhancements based on provided design, user journeys, and requirements while being given access to the client's environments and JIRA for tracking. The team developed features on top of an existing system, delivered functional demos for review, coordinated daily with a client contact, and engaged in knowledge-transfer activities with the client's India team to support production and managed services.

Project Outcome

  • Delivered 3–4 major CRM enhancements successfully
  • Maintained strong functionality and reliability of the portal
  • Achieved high development velocity with quick turnaround and frequent demos
  • Enabled smooth knowledge transfer and ongoing production support

Platforms

  • CRMCRM

Tech Stack

  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“VRP Consulting helps maintain a functional and reliable CRM. They work fast, provide demos for reviewing deliverables, and are willing to work extra hours and even weekends. While communication was challenging at the start, the process became streamlined through consistent daily updates.”

Anonymous

Consultant

Note: This endorsement is based on publicly available client feedback from external review sources.