endorsedOngoing

Magento Custom Module Troubleshooting (Knockout.js)

Services Covered:

IT Consulting

Industry

Information Technology

Duration

43 months

Budget

Less than 10K

Start Date

1 January 2023

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Viha Digital Commerce is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Nirvign Web Solutions Pvt. Ltd.

United Kingdom

Project Summary

A UK-based software company hired Viha Digital Commerce to resolve a blocking issue in a custom Magento module that used Knockout.js. Viha Digital Commerce provided a two-person team (a project manager and a Magento developer) to debug and fix the UI module via remote access. The client praised the vendor's Magento expertise, quick delivery, strong communication, and reliable support.

Key Challenges

Resolve a blocking issue in a custom Magento module
Diagnose and fix UI functionality implemented with Knockout.js
Complete the work remotely with effective communication

Project Deliverables

Troubleshoot and fix a custom Magento module using Knockout.js
Remote debugging and support
Code fixes delivered by a Project Manager and a Magento developer

Project Solution

The vendor was selected via Freelancer and engaged after discussions and an agreed deal. Viha Digital Commerce assigned two people — a project manager and a Magento developer — to remotely access the client's system, diagnose and fix a custom UI module built with Knockout.js within Magento, and provide ongoing support and communication until the issue was resolved.

Project Outcome

Fast resolution of the custom Magento module issue
Strong communication and reliable remote support
High client satisfaction with vendor expertise

Platforms

E-commerce Platform

Tech Stack

JavaScript

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client was pleased with Viha Digital Commerce's services. They showed high expertise in Magento, allowing them to complete the tasks quickly. Moreover, they led a strong communication flow despite working through a remote system. They were supportive and reliable.”
Ashish Saxena
Project Manager
Date: 02/03/2023