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Web Support Tools Development (Ruby on Rails) for IoT Provider

Services Covered:

Custom Software Development • Web Application Development
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Industry
Industry

Automotive

Duration
Duration

6 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 April 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable VentureDive is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Keep Truckin

mapLahore, Pakistan

Project Summary

VentureDive developed and deployed five web-based support tools for an IoT solutions provider in the automotive sector. The tools were built with Ruby on Rails and delivered as milestone-based releases following SCRUM. All five tools were completed on schedule and are actively used by the client's in-house support team to resolve customer queries, with collaborative communication maintained via email and bi-weekly calls.

Key Challenges

  • Build and deploy five support tools to improve ATRs linked to those tools
  • Deliver each tool as a milestone while integrating with the client's support workflows

Project Deliverables

  • Five support tools
  • Web-based support tool deployments built with Ruby on Rails
  • Milestone-based deliveries for each tool

Project Solution

VentureDive planned and executed development of five support tools using Ruby on Rails. The project was run with SCRUM, with each tool delivered as a milestone. Vendor staffing was two mid-level RoR backend engineers for the first five months and one for the final month. Project planning, milestone delivery, and deployments were coordinated with the client's in-house project management.

Project Outcome

  • All five support tools were completed and deployed
  • Tools are actively used by the client's support team to resolve customer outreaches
  • Delivery met the project's milestones and timeline

Platforms

  • WebWeb

Tech Stack

  • Ruby on RailsRuby on Rails

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“VentureDive Pvt. Ltd. delivered all the necessary tools on time, enabling the client's in-house support team to resolve customer queries efficiently. The team worked in a collaborative and communicative manner, which helped establish a smooth workflow. They had solid problem-solving skills, too.”

Anonymous

Engineering Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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