endorsedCompleted

Salesforce & Kazoo Integration with Custom Erlang Module for VoIP Provider

Services Covered:

Custom Software Development

Industry

Telecommunications

Duration

11 months

Budget

50K - 199K

Start Date

1 January 2017

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Velvetech LLC is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

North Lauderdale, United States of America

Project Summary

Velvetech supported a communications platform for a VoIP provider by integrating Salesforce with the Kazoo communications platform. They built a custom Erlang module and a JavaScript UI, resolved CTI integration issues during a migration to Salesforce, and added features like visual voicemail and multi-tab view-state maintenance. The vendor reacted well to changing scope, communicated effectively via Slack and GitLab, and completed the work quickly with strong project management.

Key Challenges

Integrate a new unified applications platform with top-class cloud platforms, including Salesforce and Kazoo

Project Deliverables

JavaScript-based user interface
Custom Erlang module for the Kazoo communications platform
Computer-telephony integration (CTI) fixes for Salesforce
Visual voicemail and multi-tab view-state maintenance

Project Solution

Velvetech built the UI with JavaScript and developed a custom Erlang module for Kazoo from scratch. They integrated the communications platform with Salesforce so users could answer calls via desk phones, send/receive/record calls, dictate notes, assign activities, and view caller ID. Velvetech resolved CTI panel issues during the migration to Salesforce, preserved view state across multiple Salesforce tabs, and enabled visual voicemail.

Project Outcome

Finished the project in a relatively short amount of time despite building new software from scratch
Reacted well to changing scope and accommodated requests
Debugged and resolved CTI panel issues during Salesforce migration quickly
Demonstrated strong project management, responsiveness, and clear communication

Platforms

Tech Stack

JavaScript
Erlang

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Velvetech LLC ensured a smooth process by reacting to a changing scope and making appropriate alterations. They understood all the various languages and platforms and communicated well. They were responsive, meticulous, and organized, and their business savvy rivaled their engineering skills.”
Mark Diaz
CEO
Date: 09/25/2018