endorsedOngoing

Electron Desktop App and Ongoing Tech Support for Events Services Company

Services Covered:

Desktop Application Development • Mobile Application Development • Software Maintenance and Support • Website Development

Industry

Gaming

Duration

124 months

Budget

50K - 199K

Start Date

1 April 2016

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Uran Company is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

The Go Game

San Francisco, United States of America

Project Summary

Uran provided development and near-24-hour tech support for an events/gaming company, building a full desktop application and supporting functions while covering multiple shifts. The vendor improved a manual media-upload process and continued to supply bug fixes and web support, increasing process effectiveness and streamlining communication through a single project manager.

Key Challenges

High local developer costs and limited local hiring in the Bay Area
Need for near-24-hour coverage across time zones
Low-bandwidth photo/media upload challenges in the field
Support for a diverse and technically heterogeneous stack (including Ember.js)

Project Deliverables

Electron-based desktop application (Rubber Chicken) with auto-update and iPhone/Android media import
Digital signatures and OS X distribution setup
Client portal and gallery web support
Ongoing tech support and multi-shift coverage with JIRA integration

Project Solution

Uran built a standalone Electron desktop application called Rubber Chicken to handle low-bandwidth media upload and gallery presentation, implemented macOS digital signatures and an auto-update mechanism, and enabled media import from iPhones and Android devices. They provided ongoing bug fixes and extended work to other projects (Client Portal, Gallery) while supplying near-24-hour technical support through multiple shifts and JIRA-based ticketing, plus web support and SEO.

Project Outcome

Process effectiveness increased from 80% to nearly 100%
Faster response times via JIRA ticketing and multi-shift support
Positive user feedback and reduced manual reconciliation of media

Platforms

Desktop
Mobile
Web

Tech Stack

Electron
Ember.js
iOS
Android
Jira

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“They transitioned an app process from 80% effectiveness to nearly 100%. Their project manager is the main point of contact and streamlines communications. Flexible, friendly, and responsive, Uran provides a diligent partnership.”
Anonymous
Former Information Technology Officer
Date: 07/11/2017