endorsedOngoing

Android App and Help-Desk Portal for Network Solutions Firm

Services Covered:

Mobile Application Development • Website Development

Industry

Telecommunications

Duration

110 months

Budget

Confidential

Start Date

1 June 2017

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Uran Company is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Alcadis IP Solutions

Utrecht, Netherlands

Project Summary

Uran built a user-oriented platform that included a help-desk technical interface, an end-customer portal and a complementary Android app to manage residential installations. The vendor delivered the product quickly and to a high quality, communicating daily with the client and exceeding expectations. The solution reduced installation complexity and addressed the client's goal of a largely self-service system.

Key Challenges

Create an interface between a complex technical environment and a customer-friendly portal
Reduce reliance on the technical help desk via a self-service system
Provide a simplified dashboard for help-desk staff when intervention is required
Simplify residential device installation and eliminate typing/registration errors

Project Deliverables

Mobile Android app with device-scanning functionality
Help desk technical interface/dashboard
End-customer portal/interface
Unsigned Android build for testing and future Play Store release

Project Solution

Uran developed both a help-desk technical interface and an appealing end-customer portal, and built an Android mobile app that lets field engineers scan devices so they are automatically registered into the correct technical sections. The app removes administrative errors and simplifies residential installation to under 20 minutes. Uran delivered an unsigned Android build for testing with plans to publish to Google Play later.

Project Outcome

Project delivered quickly and with high quality, exceeding expectations
Daily communication via email and Skype ensured responsiveness
Team demonstrated strong understanding of client needs and translated them into usable solutions

Platforms

Mobile
Web

Tech Stack

Android

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The final product was delivered quickly and is of good quality, exceeding original expectations. Uran communicated daily throughout development and was responsive. The team excels at understanding client needs and translating them into easy-to-use technology solutions.”
Jeroen Lettinck
Senior Technical Officer, Alcadis IP Solutions at Alcadis IP Solutions
Date: 08/10/2017