endorsedCompleted

Django Migration & Order Management for Scent Truck

Services Covered:

Website Development

Industry

Arts, Entertainment & Recreation

Duration

4 months

Budget

50K - 199K

Start Date

1 August 2017

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable ULAM LABS is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Scent Truck

Toronto, Canada

Project Summary

Ulam Labs supplemented internal staff to migrate a DTC fragrance website to Django, developed applications and custom frontend features, and built an order management system that automated user feedback and support workflows. The team gathered usage data to improve the recommendation engine and continues to maintain and monitor the site. The client reports improved website performance, higher customer retention, and positive internal feedback.

Key Challenges

Needed additional development manpower to complete a Django migration and build new applications
Product SKUs were not applicable due to unique custom-scent products, making Shopify unsuitable
Required mechanisms to collect customer feedback to improve recommendation engine

Project Deliverables

Order management system
Automated user feedback system
Customer support tooling (scent specialist workflow)
Frontend feature development and custom website features
Django migration and ongoing website maintenance

Project Solution

Ulam Labs migrated the client's website to Django and built the entire order management system, including automation for collecting user feedback and workflows to surface a "scent specialist" for customer service. They implemented custom frontend features based on the client's design, gathered site-usage data to inform recommendations, and took over the majority of development and ongoing maintenance for the site.

Project Outcome

Website performance and customer retention increased
Positive internal feedback from team members
Improved business results attributed to the vendor's work
Highly responsive support and strong project management/communication

Platforms

Tech Stack

Django

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Positive internal feedback, higher customer retention rates, and site stability highlight Ulam’s work. They’re very responsive, but also honest in addressing delays or concerns. Their desire to understand overarching business and project goals also sets them apart from the competition.”
William Lin
CEO
Date: 02/12/2018